Personal Computer & Help Desk Technicians

The professionals that make the day-to-day end users run as well as keeping the IT staff sane are the PC & Help Desk Engineers. Amazing at troubleshooting and precise in their solutions approach combined with the patience of a saint makeup the best characteristics of such a support team member. They are essential in any IT department's front line and often handle over 80% of all service calls. With the ability to maintain level thought while multitasking sometimes several questions at once, a solid desktop support specialist can be and often is the difference to a smooth operating information systems department.

In addition to training and certifications, CST structures in-depth interpersonal interviews to gage one's ability to perform multiple support solutions within a short period of time. We've seen and heard in many cases where IT support staff professionals are at a saturation point where continuous end user questions, in their minds, become somewhat of a burden. These technicians, although strong technically, never make it past the first 15 minutes of our screening because CST knows these people are only a short-term fix. These types of techs usually end up feeling like they are doing the end user a favor versus doing their job effectively and we weed them out of the process immediately.

CST's benchmark criteria identifies only the best professionals who have both the technical savvy and personal capacity to do this very demanding job for our clients. From recovering data off a CFO's crashed hard drive to walking an Accountant though importing Excel files to Peachtree, to showing the receptionist how to turn on their monitor, the level of personal and professional service from our technical professionals is second to none.

Contact CST today to begin outlining your organization's technological and interpersonal requirements and we will create the ideal bio for your company. If you are a PC and/or Help Desk professional, please feel free to forward your resume, salary/rate requirements to TPAC@cstco.com.