Field Service Technicians

400 Personal Computers
200 Laser Printers
150 Thin Client Terminals
100 Notebooks
15 Line/batch Printers
12 Locations
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= 1 IT Director's Migrane

To support such an environment, you need to look at the costs of not only how many Field Service Technicians you need to employ, but liability insurance, travel expenses, logistics, training and retention. Many times, a Field Service Tech's 'other' costs end up being greater than his/her salary.

Many of our clients use CST's Field Service Techs on a per call or bank hours basis, where the convenience of placing a service call to a remote location in Fairfield or New Haven or Tolland commands an immediate solution. Although CST does have competitive per-call rates, medium-to-larger clients end up using our technicians much longer and more frequent, where we started to implement day, week, month and long-term contracts to help cut costs and ensure clients retained the same, familiar technicians. Even smaller clients with no internal technical staff began inquiring about retaining a specific person for a day every other week to 'clean up' certain issues that arose as well as perform preventative maintenance on machines.

Contact CST today to begin outlining your organization's technological and interpersonal requirements and we will create the ideal bio for your company. If you are a Field Services professional, please feel free to forward your resume, salary/rate requirements to TPAC@cstco.com.