The number one consumer of time for all IT technicians and engineers is end user support. From CEO's to Clerks, the demand to maintain operations and assist with hardware/software problems shrinks the amount of time that is available to perform project-oriented tasks. Especially in larger organizations that have migrated departments at different times, desktop standardization is a critical step at ensuring minimal support and service calls.

After determining the software standards either corporate-wide or by department, thorough testing is performed collectively on all the programs to make sure they can coexist on each machine. After the beta tests succeed, program 'snap-ins' are created on a production server, where hard drive images are burned onto the desktop computers. Standardization and image creation also creates a large element of MIS control. By creating images and locking down desktop options, variable error from end user curiosity and misuse are eliminated.